NASL Terms & Conditions

Terms & Conditions

Payment

Fees will be discussed at the time of booking and confirmation. Travel time may be negotiated by some interpreters due to the length of distance travelled which shall be discussed and agreed prior to the booking proceeding. A percentage of the full agreed fee may be added to the overall cost if the assignment runs over time. Gross payments must be paid to Nick Andrews Sign Language Ltd within 1 calendar month from the date of invoice.

Cancellations

Once the interpreter has been booked, whether by phone, email, facsimile, SMS or letter a contractual agreement is immediately entered into. In the event of a cancellation of the agreement the purchasers are liable for the following charges:

14 days or more notice- no charge

8-13 days notice - 50% of the service fee

7 days or less -full service fee.

The notice period commences the following day after being informed of such cancellation. Under no circumstances are postponed assignments accepted under this or interpreted as the same as the original agreement. Fees will therefore not be wavered for postponed assignments. In the event of the interpreter being able to undertake a new assignment this will constitute a new and separate agreement. In the event of an assignment being dramatically changed the interpreter reserves the right to withdraw from this assignment.

Travel expenses

The transport deemed most suitable by the interpreter will be used. Standard class fare tickets will be purchased for rail and £0.40 per mile will be charged for car use. Car parking will be payable at cost.

Failure to attend

If the client has failed to attend the interpreter will wait approximately 20-40 minutes before departing in consultation with the organiser if possible. This will be applicable to all assignments with the full and agreed fee still payable. However the exception to this could be at public events where the attendances of clients are not known at the time of booking.

If the interpreter is unable to attend due to unforeseen circumstances every means possible will be undertaken to find a suitable replacement or assistance will be provided in obtaining a suitable replacement.

Purchaser's responsibilities

It is the responsibility of the purchaser to provide Nick Andrews Sign Language Ltd with the following:

1. The name and preferred method of communication of the client (if known).

2. Address and phone number of the assignment venue along with any other necessary maps and travel information.

3. The name and address of the person to receive and process the invoice.

4. Information about the nature of the assignment along with any relevant reading materials such as agendas, minutes of previous meetings, copies of OHP's, presentation of lectures.

Acceptance of terms

These terms and conditions are deemed to have been accepted once confirmation has been agreed by the client regarding the provision of the services of a sign language interpreter/other LSP by Nick Andrews Sign Language Ltd.