Feedback & Complaints Procedure

Comments

We welcome and actively encourage feedback and comment on our services. We view this as a positive method of reviewing and improving our services. Service users may wish to comment in writing, by fax or SMS or any other form of communication. We actively seek feedback from service users and service providers. The feedback will be recorded as a means of monitoring and improving our services.

Complaints Procedure

Nick Andrews Sign Language Ltd works hard to ensure that all your interpreting needs are met efficiently, professionally and to a high standard. Despite this commitment there may be occasions when you are unhappy with the service you have received and you have the right to complain about any dissatisfaction.

Wherever possible, in the first instance, complaints should be addressed directly to Nick Andrews Sign Language Limited during or after the booking. The Interpreter will make every effort to resolve any problems swiftly and politely to the satisfaction of all involved. We will also, where possible, put procedures in place to ensure a similar complaint does not re-occur.

If you do not feel you can complain directly to the Interpreter, or if you believe the Interpreter has broken the IRP Code of Ethics or the ASLI Code of Practice then your complaint can be registered with either organisation. For more information on the complaints procedures of CACDP or ASLI please see details on their website.

                                       © 2010 Nick Andrews Sign Language Limited. Web design by Amy Computer Boost